Careers

Job Description

We are seeking experienced Customer Service Representatives who are passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a friendly and patient demeanor, and the ability to work effectively under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints in a timely manner
• Provide accurate information about products and services
• Document and update customer records
• Collaborate with other departments to ensure customer needs are met
• Follow up with customers to ensure satisfaction

Qualifications

• Proven experience as a Customer Service Representative or similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and manage time effectively
• Familiarity with CRM systems and practices
• High school diploma or equivalent (Bachelor’s degree preferred)